“It is one thing for Kia to advertise its world-class reliability, but quite another for an organization like J.D. Power is behind it,” said Sean Yohn, president and CEO of Kia North America and Kia America. “These J.D. Power awards demonstrate our commitment to developing reliable products. Being recognized as the Best Mass Market Brand for 3 years in a row says a lot because our customers stand behind our products based on their first-hand experience.”
The industry-wide survey looked at problems experienced by previous owners of three-year-old vehicles over the past 12 months. Overall reliability is determined by the number of problems per 100 vehicles (PP100). Therefore, a lower score reflects a higher level of trust. The survey consisted of 30,062 surveys that were completed and examined how the 2020 models are currently faring in terms of quality, component replacement, and appeal.
J.D. Power has collected and aggregated tens of thousands of customer votes from verified business owners. “Kia customers rate their experience as high quality after three years of ownership,” said Doug Betts, J.D. President. Power’s global automotive division. “Most Reliable Mass Market Brand for the third year in a row. This honor, in addition to Kia Sportage, Kia Forte and Kia Optima, demonstrates that Kia listens to its customers and gives them the reliability they want.”
The survey covers 184 specific problem areas in nine major vehicle categories: weather; driver assistance; driving experience; foreign; functions/controls/displays; information and entertainment; inside; power unit; & Seats Kia America – About Us
Headquartered in Irvine, California, Kia of America consistently ranks at the top of automotive quality studies and is recognized as one of the world’s top 100 brands. Kia is the “Official Automotive Partner” of the NBA and offers a variety of gasoline, hybrid, plug-in hybrid and electric vehicles sold through a network of more than 750 dealers in the United States. USA, including several cars and SUVs proudly assembled in the USA*.
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